My new Android Incredible 2 is incredible mostly for the amount of time I have spent at the store since purchasing it a week ago, trying to get it to work properly. I readily admit that I have an aura which causes digital equipment of all kinds to develop quirks or cease working altogether as soon as I take ownership. Nonetheless, even the store experts couldn't figure out what the heck was wrong with my brand new phone and had to strip it down to factory condition and reconfigure it completely. This was after I had already camped out in the store for almost an hour and half, at the end of which we all threw up our hands in despair and decided I would just leave it there and go phoneless for the afternoon while they tried to work their magic. (Phoneless! I had to call everyone in my immediate sphere to warn them about my pending un-reachability, lest the world come to an end in the ensuing few hours).
When I returned at the end of the day, the phone was functional (yay!) but after waiting for another 30 minutes for assistance in pairing it with my Bluetooth, the store manager yelled at me for interrupting him. I almost felt sorry for him.
One bright spot of the day was overhearing another customer transaction and learning that Verizon offers a discount for police officers and fire fighters. Now you tell me! My husband has been NYPD since 1977. We probably could have saved enough in the last 35 years to pay for college had we only known sooner. So today I called customer service (silly me) to switch our cell account into his name, where upon I was informed that that our cell, television and Internet service would have to be suspended for 48 hours while a new credit check was conducted.
HAVE THEY GONE STARK-RAVING MAD??
No, it is not possible for them to conduct the credit check while the account remains in my name, and then switch it over. Since I didn't tell them why I wanted to make the switch, I can't blame their absurd response on stone-walling. It can only be attributed to the same, inexplicable corporate bureaucracy and customer disregard that makes doing with Verizon such an unassailable joy.
You would think that with the tens of millions of dollars Verizon spends annually to win customers and trounce their competitors, they would spend just a little more effort on common sense customer service. Honest to goodness. It just defies logic.
Maybe I'll get lucky and the search engine crawlers will put this post at the top of the organic Verizon results, and there will be a mass outcry about the injustice of it all. Alternatively, I think I'll add up the savings we should have been accruing, tack on the 2 hours I spent at their store trying to make their product work properly, and send them a bill. Due immediately upon receipt.
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