#2

Next on my list of Stuff We Really Shouldn't Have to Deal With... Pre-recorded customer service messages that hold you hostage with sales pitches before solving the problem you called about in the first place. Since when did customer service come to mean sell me more stuff I don't need and didn't ask for? What genius decided that the best way to customers' hearts is to PISS THEM OFF by making them suffer through an interminable plea for their money? Any enterprise that thinks putting their own need to generate revenue before the customer's need to be serviced is an enterprise destined to lose my business. Listen up, Kohls.