After years and years of being a Macy's credit card customer, I finally hit a wall. I couldn't understand why my last 2 payments were returned undeliverable (creating havoc with my account), until customer service informed me that there are actually 2 credit cards with different numbers and from different issuers connected to my account. Huh??
When my last Macy's charge card reached expiration, they replaced it with a Macy's American Express card. Fine. Except it turns out they never actually cancelled the original card account. So both cards are active, even though I no longer actually have a Macy's charge card. Huh??
Even more confusing, when I dialed the automated phone system to find out my balance (since I can't seem to get a payment properly delivered), the system reported that my balance is zero! Do they not need my two returned payments? Hence, my call to a real live representative to find out what's up, where I discover the maddening truth. There is a $0 balance on my Macy's Amex (why, I have no idea, since this is the card I have been using since they issued it to me), but there is a large balance on my Macy's card (which I didn't know I had and which I have not used since receiving the Macy's Amex card). Huh??
And we're trying to solve world peace? We can't even solve socks.
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