Worst Buy

...but they're clueless about customer service.

I had the worst customer service experience of my life at Best Buy this week. I'm still hyperventilating. Five separate trips, a cumulative total of 2 hours on line, over 1 month of no computer use, and the manager and I end up in a screaming match that provides the day's entertainment for all the other people on the Geek Squad line. (Sidebar: someone I know casually from business made the mistake of saying a cheery "hi!" to me in the middle of this scene. Wrong decision).

The issue was my failure to advise the Geek Squad that I needed MS Office reinstalled when they rebuilt my son's laptop. As opposed to not having it reinstalled, of course. Because we only bought the software and had it installed by the Geek Squad in the first place, and Worst Buy naturally had no record of this in their system and didn't think it was worth the effort to read the original receipt I brought in with the service contract on visit #1 -- or even, God forbid, think to ask if we needed MS Office installed. It's only (probably) the most important program for your average personal computer. Instead, they relied on me, Notorius Computer Expert, to advise them about what the laptop needed and let me get all the way to visit #5 before discovering that the laptop didn't have Word. (And for the record, I found out by accident, by taking the laptop for a quick spin around the block before packing it up to leave).

AAARRRGGGHHH!

It was a stand-off with no resolution. So after busting a gut, I took my laptop and my future business with me and left. No matter to Worst Buy that we have purchased several computers, cameras and TVs at their store over the years, along with extended service contracts. They let us walk right out the door.

Buh-bye, Worst Buy.